PRIME SPONSOR
Aimia is a global leader in loyalty management. Aimia’s unique capabilities include proven expertise in delivering proprietary loyalty services, launching and managing coalition loyalty programmes, creating value through loyalty analytics and driving innovation in the emerging digital and mobile spaces. Aimia owns and operates Nectar, the United Kingdom’s largest coalition loyalty programme and Aeroplan, Canada’s premier coalition loyalty programme. In addition, Aimia has majority equity positions in Air Miles Middle East and Nectar Italia as well as a minority position in Club Premier, Mexico’s leading coalition loyalty programme. Business-to-business brands LMG Insight & Communication and Carlson Marketing will now operate under the Aimia name. For more information about Aimia, please visit www.aimia.com.
CATEGORY SPONSORS
Loyalty Consulting
At Loyalty Consulting, we focus on customer loyalty across a range of industries, Financial Services, Retail, Telecommunications and Leisure. We are passionate about customers and committed to the development of innovative loyalty solutions and strategies for our customers. Our experience allows us to ask the right questions, arriving at critical insights early on in a consulting engagement. This invariably means we are quick to identify winning strategies that we model, validate, pilot and implement. We focus our talent on helping our customers to realise the benefits that we are confident will flow from our recommendations. We are proud of the fact that many of our customers retain our services to help them develop the loyalty strategy long after our advice is given – proof that we live with our recommendations and achieve true “trusted advisor” status.
Brand Loyalty
BrandLoyalty is one of the world’s leading loyalty consultants to the (food) retail sector. We design, organize, implement and evaluate innovative and short to medium term tailor made loyalty concepts for food retailers worldwide. BrandLoyalty has over 15 years’ experience in running over 2.000 loyalty programmes in 40 countries worldwide.BrandLoyalty’s added value lies in our full-service approach. This means a combination of strategic advice and management of the entire programme, including the creation of marketing materials, order recommendations and analysis. We strongly believe in our consultancy approach and in our perspective on relationships and loyalty marketing.
Every other year we organize our Retail Loyalty Congress that took place in Bonn in 2011. During this exclusive, invitee-only congress we welcome over 200 CEOs, Marketing and Purchasing directors from the world’s leading food retailers as well as leading FMCG brands.
Avios
Avios is owned by International Airlines Group (IAG), and operates the UK Avios travel rewards programme, as well as the Avios shared reward currency for frequent flyer programmes British Airways Executive Club and Iberia Plus.
Avios has been successfully creating and running reward programmes for over 23 years. Building long-standing partnerships, we drive customer engagement and enable partners such as Tesco, Lloyds TSB and American Express to recognise customers’ actions with compelling travel rewards.
TCC Global
Operating in more than 50 countries, TCC has run over 5,000 promotions working with many of the world leading grocery and petrol retailers. The largest provider in retail marketing programmes, TCC has 26 offices, employing over 400 people worldwide. TCC’s retail marketing programmes change shopper behaviour, typically yielding sales uplifts of 4% – 5% for previous clients such as Tesco, Carrefour, Metro, 7 Eleven and Esso. TCC’s services include campaign design, reward sourcing, logistics, creative services, programme management, measurement and analysis. One of the world’s leading providers of customer retention programmes, with a comprehensive end to end offer, TCC partners with many luxury houseware brands plus sports and entertainment licenses including Wedgewood, Wenger, Phillips, the FA and Dreamworks.
arvato
ICLP
With over 25 years’ loyalty experience, ICLP is recognised as a worldwide leader in loyalty marketing and customer relationship management. As leaders in loyalty, we can help you take a fresh look at how to increase revenues, enhance differentiation and realise the full potential of your loyalty marketing investment. Whether your loyalty strategy involves reward, recognition programmes or more experiential engagement, our independent perspective allows us to address your unique challenges and create more profitable customer relationships with your brand. ICLP offers a comprehensive range of B2B and B2C loyalty services from determining strategies, uncovering insights and engaging customers across multiple touch-points to delivering and operating loyalty initiatives and programmes. We’ve profitably influenced millions of customers on behalf of our clients across a wide range of industry sectors around the world. Our client experience includes InterContinental Hotels Group, Cathay Pacific, Samsung, DHL, Harrods and Cartier among others. ICLP has offices in 17 key locations in 15 countries across 6 continents. ICLP is part of The Collinson Group, a privately-owned and independent organisation acknowledged as a global leader in specialist travel membership, insurance and loyalty marketing products and services.
